AnswerBoom vs Smith.ai
Smith.ai built a great live receptionist service. But when most of your calls are routine, paying a human for every single one gets expensive fast. AnswerBoom adds AI efficiency to the mix — so you get the best of both worlds.
Two approaches. One clear difference.
Smith.ai is a well-regarded answering service that relies heavily on live receptionists. Their team is professional, and for businesses that want every call handled by a human, they do solid work.
But here's the thing: most inbound calls don't need a human. Password resets, appointment confirmations, basic questions — these are the calls that eat up receptionist time (and your budget). AnswerBoom handles those with AI first, then brings in real people when they're actually needed. You get faster answers, lower costs, and humans where they matter most.
Feature-by-feature comparison
| Feature | AnswerBoom | Smith.ai |
|---|---|---|
| AI Voice Agents | ||
| Live Receptionists | ||
| AI → Human Handoff | ||
| 24/7 Coverage | ||
| Lead Qualification | ||
| Appointment Scheduling | ||
| After-Hours Coverage | ||
| Missed Call Recovery | ||
| Call Summaries (100%) | ||
| AI Call Deflection | ||
| Custom Workflow Builder | ||
| Modern Reporting Dashboard |
Based on publicly available information as of 2026.
Best for: Teams that want efficiency without sacrificing quality.
Ready to see the difference?
Book a demo and hear how AnswerBoom compares — in your own words.