Human-First AI
Let's be honest: most people have had a terrible experience with AI on the phone. We have too. That's exactly why we built AnswerBoom the way we did — AI that actually helps, with real humans ready when it matters.
We know what you're thinking
“Great, another AI phone system.” We get it. You've probably called a business and been trapped in an AI loop — pressing buttons, repeating yourself, screaming “REPRESENTATIVE” into the void. It's awful.
That's not what we do. At all.
AnswerBoom was built by people who hate bad AI just as much as you do. We're the “anti-AI AI company” — we use AI where it genuinely makes things better, and we use real humans everywhere else. The result? Your callers get a great experience, every single time.
Meet Olivia — your AI agent
Olivia is our AI voice agent. She's not a clunky phone tree or a robotic IVR. She's a natural-sounding voice that handles the straightforward stuff so your team doesn't have to.
Speed
Olivia picks up in under a second. No hold music, no 'please wait while I transfer you.' The caller gets help immediately.
Consistency
Olivia never has a bad day, never forgets your custom greeting, and never gets flustered by five calls at once. Every caller gets the same great experience.
Always on
2am on a Saturday? Holiday weekend? Olivia doesn't take breaks. Your business is always available, even when you're not.
Cost efficiency
About 60% of inbound calls are routine — appointment confirmations, basic FAQs, hours and directions. Olivia handles these at a fraction of what a live person would cost.
Meet Julie — your live receptionist
Julie represents our team of real, trained receptionists. When a call needs a human touch — empathy, nuance, or just a friendly voice who can think on their feet — Julie is there.
Empathy
When a caller is upset, confused, or dealing with something sensitive, they need a real person who can listen, adapt, and genuinely care. Julie does that.
Complex situations
Some calls don't fit a script. Maybe it's a custom request, a multi-step problem, or something that requires judgment. That's when a human makes all the difference.
VIP callers
Your biggest client calls and asks for you by name? Julie knows who they are, follows your custom instructions, and makes them feel like a priority — because they are.
Judgment calls
Should this be escalated? Does this caller need to be patched through right now? These are decisions that require experience and intuition — not algorithms.
The hybrid advantage
Most answering services force you to pick a side. Go all-AI and your callers feel like they're talking to a machine. Go all-human and you're paying top dollar for someone to read your business hours off a screen.
AnswerBoom doesn't make you choose. Olivia handles the ~60% of calls that are routine — fast, accurately, and affordably. Julie takes the other ~40% where a real person makes the difference. And the handoff between them? Seamless. Callers don't notice. They just know they got great service.
Hear the difference for yourself
Book a demo and experience how Olivia and Julie work together — live.