AI for the easy stuff. Humans for everything else.
Most calls are straightforward — hours, directions, scheduling, FAQs. Olivia handles those in seconds. But when a caller needs empathy, nuance, or a real conversation, Julie takes over instantly. No awkward handoffs. No dropped calls. Just the right person (or AI) for every moment.
Pure AI feels cold. Pure human is expensive.
You've probably tried both approaches and hit the same wall. Full automation frustrates callers. Full human coverage breaks the budget. Neither works alone:
- AI-only systems can't handle upset callers, complex questions, or VIPs
- Hiring receptionists for every call is overkill when 60% are simple FAQs
- Callers bounce when they feel like they're talking to a robot
- Your team can't scale up during busy hours or stay on the clock 24/7
The answer isn't AI or humans. It's AI and humans — working together.
Olivia and Julie. The team that never drops a call.
AnswerBoom's hybrid model gives you the speed and efficiency of AI with the warmth and judgment of real people. Olivia handles about 60% of your calls — the quick questions, appointment bookings, and lead qualification. Julie and our live team handle the other 40% — the calls that need a human ear. The handoff is seamless, and your callers never notice the switch.
It's lunch rush at your dental office. Three calls come in at once.
Three callers helped, one tricky situation resolved, and your front desk didn't touch the phone once.
Get the best of both worlds
See how Olivia and Julie work together to handle every call — the routine ones, the tough ones, and everything in between.