Support customers without slowing down
E-commerce customers expect fast answers — especially about orders, shipping, and returns. AnswerBoom handles the high volume of repetitive calls so your team can focus on growing the business, not answering the same questions over and over.
High support volume is eating your margins
Online retail means high transaction volume — and with it, a flood of calls about orders, returns, and shipping. Your support team can only handle so much before response times slip and customers start leaving bad reviews.
- Order status calls take up most of your support team's day
- Return and exchange questions repeat endlessly
- After-hours inquiries pile up for the morning shift
- Peak seasons (holidays, sales events) overwhelm your team
Every unanswered call is a customer who might not come back.
Instant answers for the questions you get asked most
AnswerBoom handles the bulk of your inbound calls automatically. Olivia answers order status questions, processes simple return requests, and provides shipping updates. For complex issues — billing disputes, damaged items, VIP customers — Julie connects the caller to your team with full context.
It's Black Friday. Your support team is maxed out and calls are still coming in.
Black Friday handled. No hold times. No angry reviews. Happy customers.
See how e-commerce brands use AnswerBoom
Happier customers. Fewer tickets. Better retention.