Your calls, your data, fully protected
We take security seriously — not just because we have to, but because your callers trust you with their information, and you're trusting us to protect it.
Built secure from the ground up
Security isn't something we bolted on later. It's baked into how Olivia, Julie, and every part of our system work — from the first ring to the final call summary.
Encrypted calls, end to end
Every call is encrypted in transit and at rest. Whether Olivia is handling a lead or Julie is talking through a sensitive issue, the conversation stays private.
Secure cloud infrastructure
Our systems run on enterprise-grade cloud infrastructure with redundancy, automatic failover, and 24/7 monitoring. Your calls keep flowing even if something goes wrong on our end.
Strict access controls
Only authorized team members can access your account data. We use role-based permissions, multi-factor authentication, and audit logging across the board.
You own your data
Your call recordings, transcripts, and customer data belong to you — period. Export it anytime. Delete it anytime. We never sell or share your data with third parties.
Transparent data handling
We'll tell you exactly what data we collect, how long we keep it, and what we do with it. No fine print, no surprises. You set the retention policies, and we follow them.
Trained, vetted receptionists
Julie and our live receptionists go through background checks and ongoing training on data privacy. They handle sensitive calls every day and know how to do it right.
Meeting the standards your industry requires
Whether you're a medical practice, a law firm, or a financial services company, we understand the rules you operate under — and we build our systems to match.
HIPAA-ready
If you're in healthcare or handle protected health information, we've got you covered. Our infrastructure and processes are built to meet HIPAA requirements, and we'll sign a BAA.
SOC 2 Type II
We undergo regular SOC 2 audits to verify our security controls, availability, and data handling practices meet industry standards. Ask us for our latest report.
PCI awareness
While we don't process payments directly, our systems are designed with PCI-DSS awareness in mind. We never store credit card numbers or sensitive financial data from calls.
Our data promises to you
We believe in keeping things simple and honest when it comes to your data. Here's what we commit to:
Your data is yours
We store call data on your behalf. You can export it, delete it, or move it anytime. When you leave, your data goes with you.
We never sell your data
Not to advertisers, not to data brokers, not to anyone. Your caller information is used only to deliver your service.
Retention policies you control
Tell us how long to keep recordings and transcripts. 30 days, 90 days, a year — it's your call. We auto-delete on schedule.
Regular security audits
We don't just set up security and forget about it. Regular third-party audits keep us honest and up to date.
Incident response ready
In the unlikely event of a security incident, we have a documented response plan and will notify you promptly and transparently.
Ask us anything
Have a specific security question or need documentation for your compliance team? Just ask. We're happy to share details.
Questions about security?
We're happy to walk through our security practices or share documentation with your compliance team.