Real calls. Real examples.
Wondering what it actually looks like when AnswerBoom handles your calls? Here are four common scenarios we see every day — and exactly how Olivia and Julie handle them.
After-hours lead capture
The scenario: It's 9:30 PM. A potential customer finds your website, likes what they see, and calls — but you closed at 6.
Olivia answers with your custom after-hours greeting
She asks the caller what they're looking for and collects their info
She checks your calendar and offers to book an appointment for tomorrow
The caller picks a time slot and gets a confirmation text
Your team sees the new lead and appointment first thing in the morning
Result: A lead that would have gone to voicemail (and probably never called back) is now a booked appointment on your calendar.
Overflow during busy hours
The scenario: It's Tuesday at 10 AM. Three calls come in at once, and your front desk person is already on the phone.
The extra calls roll over to AnswerBoom automatically
Olivia answers each caller by name (if they're in your CRM) and asks how she can help
One caller has a quick question — Olivia answers it on the spot
The other caller is a hot lead — Olivia qualifies them and schedules a callback
Both calls are logged in your system with full summaries
Result: Zero missed calls during your busiest hour. Your front desk person didn't even know it happened.
Emergency routing
The scenario: A property management company gets a call at 2 AM about a burst pipe in one of their buildings.
Olivia answers and recognizes this is an emergency based on your custom keywords
She confirms the location, the tenant's name, and the nature of the issue
She immediately transfers the call to your on-call maintenance team
Julie gets looped in to follow up with the tenant if the on-call team doesn't answer within 5 minutes
A full incident report is logged and the property manager gets a text alert
Result: A real emergency gets real attention — fast. The tenant feels taken care of, and nobody's scrambling to check voicemails at 7 AM.
Support triage
The scenario: A SaaS company gets 50+ support calls a day. Half are simple questions, but they all hit the same queue.
Olivia picks up and asks the caller to describe their issue
For common questions (password resets, billing inquiries, how-to's), she walks the caller through the fix in real time
For tricky issues, she collects the details and creates a support ticket automatically
Urgent issues get routed to Julie, who patches the caller through to the right team member
Every call is tagged by category so the support team can spot trends
Result: Simple issues resolved instantly. Complex issues documented and routed. Your support team's queue shrinks by half.
Your call flow, your rules
These are just examples. Every AnswerBoom setup is customized to how your business actually works. Whether you need simple message taking or complex routing with escalation rules, we build it around you — not the other way around.
Want to see your call flow?
Book a demo and we'll map out exactly how AnswerBoom would handle your calls.