AI and humans, working together seamlessly
Olivia handles the first touch. Julie steps in when it matters. Your callers get the best of both — speed and warmth — without ever noticing the handoff.
How the handoff actually works
Most AI phone systems force callers into frustrating loops. Ours works differently — Olivia and Julie are a team, and the transition between them is designed to be invisible.
Olivia picks up instantly
Your caller hears a friendly greeting on the first ring. Olivia introduces herself, confirms who's calling, and asks how she can help — just like any good receptionist would.
She handles what she can
About 60% of calls are things Olivia can resolve on her own: answering FAQs, booking appointments, taking messages, or collecting lead info. Fast, accurate, no hold time.
She recognizes when a human is needed
Some calls need empathy, nuance, or a judgment call. Olivia picks up on those signals — a frustrated tone, a complex question, or a caller who simply says "I'd like to talk to a person."
Julie gets the full picture
Before Julie even says hello, she sees everything: the caller's name, what they need, and what Olivia already covered. No awkward "can you start from the beginning?"
The caller never skips a beat
Julie picks up the conversation right where Olivia left off. To the caller, it feels like one smooth, helpful call — because that's exactly what it is.
Why callers never notice
We hear it all the time: "I didn't even realize I was talking to AI at first." That's by design. Here's what makes the experience feel natural.
No repeating themselves
Julie already knows who's calling and why. The caller just keeps talking naturally.
No awkward transfers
There's no "please hold while I transfer you" silence. The handoff happens in seconds with a warm intro.
No robotic dead-ends
Unlike most AI phone systems, Olivia doesn't trap callers in menu loops. She has a real conversation and knows when to step aside.
No dropped context
Everything Olivia learned — name, issue, urgency — travels with the call. Julie sees it all on her screen instantly.
No long hold times
Olivia resolves most calls herself, so Julie is free to give complex calls her full attention without a queue building up.
No "press 1 for..." menus
Callers talk to Olivia like a real person from the start. She figures out what they need through conversation, not button presses.
The best of both worlds
We know what you're thinking: "Sounds nice, but can AI really handle my calls?" Here's the honest answer — it handles about 60% of them. The other 40% go to a real, trained receptionist. Together, they cover everything.
Olivia handles
- Answering frequently asked questions
- Taking messages and collecting info
- Booking appointments on your calendar
- Qualifying leads with your custom questions
- After-hours calls and overflow
Julie handles
- Upset or frustrated callers who need empathy
- Complex questions that need judgment
- Callers who ask for a real person
- Sensitive topics (billing disputes, complaints)
- VIP clients who get white-glove treatment
See the handoff in action
Book a demo and we'll walk you through a real call — from Olivia to Julie and back.